Shipping & Returns

All orders received will be processed within 1-2 business days (Monday-Friday, excluding national holidays). Orders placed after 14:00 WIB will be processed on the next business day.

We partner with trusted couriers for regular, next-day, and cargo shipping. Shipping costs are automatically calculated at checkout based on package weight and destination.

Once the package is handed over to the courier, you will receive an email containing a tracking number. Shipping delays caused by the courier are beyond NOCAP's control, but we will help track your order status.

Currently, NOCAP provides international shipping to select countries in Southeast Asia (Singapore, Malaysia, Thailand). Shipping uses standard international expedition with an estimated time of 5-14 business days.

Customs taxes and import fees are entirely the buyer's responsibility according to the regulations in their respective destination countries.

We accept product returns within 7 calendar days of receipt. Mandatory return conditions: the product has not been worn, washed, has no perfume/sweat odor, and all hangtags are still fully attached.

Products from 'Drops' collections (limited edition), Mystery Boxes, and discounted items (Final Sale) CANNOT be returned or exchanged unless a manufacturing defect is proven.

Return shipping costs from the buyer to the NOCAP warehouse are entirely borne by the buyer, except if the return occurs due to a shipping error by NOCAP (wrong size, wrong model, defect).

Size exchanges are permitted if replacement stock is still available. If stock is depleted, we can only offer a refund in the form of Store Credit.

To initiate the exchange process, please contact our Support team via the Contact page and attach your order number and product photos.

Refunds will be processed after the returned goods arrive at our warehouse and pass quality inspection (1-3 business days).

Funds will be returned to the original payment method or as Store Credit, depending on your preference and payment gateway terms (credit card/bank refunds take 7-14 business days).